Voice Search Stats

Voice search continues to grow in popularity Globally as voice assistants such as Siri, Alexa and Cortana become popular in-home devices. We have been searching the web for both local ...

State of Retail post-Covid

Technology, Customer experience, localised search The retail world as we know it will never be the same. Covid-19 has had a profound effect on how we live, work, play and, ...

Q2 FY2021 Enterprise Customer Performance Review

Q2 Reporting (1 October - 31st December) These are our large enterprise customers. They must have 70% profile completion rate across all their locations and most importantly claim and activated ...

Q1 FY2021 Entperise Customer Performance Review

Every quarter the White Pages Connect Enterprise team reviews performance of approximately 40 of our largest White Pages Connect Enterprise customers to get a better understanding of how the platform ...

Q1 FY2021 Industry Sector Performance Review

So, what type of customers do we report on? These are our large enterprise customers. They must have 70% profile completion rate across all their locations and most importantly claimed ...

The customer buying cycle

How are your customers finding you? The digital world has made it easier for consumers to engage with your brand and competitors. This means it becomes more complicated for retailers ...

Business Tips: Managing Reviews

Insights: Business Tips: Managing Reviews Reviews and Social Consumers search for online reviews for reassurance and greater confidence in their buying decision, with 59% of consumers believing online reviews are ...

How to Guide: Responding to reviews PT1

Insights | How to Guide: Responding to reviews PT1 Consumers search for online reviews for reassurance and greater confidence in their buying decision. As 59% of consumers believe online reviews ...

How to Guide: Responding to reviews PT2

Insights | How to Guide: Responding to reviews PT2 Following on from our Top tips on Responding to customer reviews, we provide some guidelines and steps to consider implementing as ...

The Power of Voice Search, are you business ready?

Insights: Is your business ready for Voice Search? Voice Search Optimisation Voice search is one of the most often talked about, but least understood, topics confronting businesses today. Did you ...

Part 1: Directories and Digital Hygiene

Business Listings - the ins and outs Part 1: Directories & Digital Hygiene Your business information is distributed and updated across various platforms and directories over the internet often without ...

Part 3: Citation Building – Tier 1 and legacy

Business Listings - the ins and outs Part 3: Citation Building – Tier 1 and legacy Your business information is distributed and updated across various platforms and directories over the ...

Most common Enterprise challenges

Insights: Enterprise Challenges with local experience Online marketing needs to also be localised and specific to the customer at a local level. With nationally or internationally driven campaigns, it becomes ...